HP System Management Homepage shows no items

If you’ve installed the Proliant Support Pack (8.x) after the fact, or built a new server with SmartStart and did not enable SNMP then you’ve probably seen this after the install:



 
All of the HP agents are started and reporting “all is well” but no specific component information is displayed. This is because the Management Homepage relies on SNMP which is either not installed or not configured properly. Even if you don’t have an enterprise SNMP trap receiver you need to configure the service on the local server to send updates to itself, at least. First ensure that the SNMP service is installed then open it’s properties. On the Traps tab enter a community name of your choosing, the typical names are “public” and “private”, public being read-only and private being read-write. Make sure that the loopback address is added to the trap destinations area. On the Security tab enter the community name you just created in the accepted community names box and set its permissions to READ WRITE. Ensure that traps sent from the localhost are allowed to be received. Restart the SNMP service which will also restart all of the HP management agents.

 
Launch the System Management Homepage again and it should look more like this:


Another unfortunate scenario in which this issue can arise is when you have installed an unsupported OS on a given server platform. For instance, Server 2008 R2 on a DL380 G4. In this case many of the PSP components will not be installed and therefore will not work correctly.

40 comments :

  1. Thanks for the info, solved the same problem for me.

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  2. Thanks - Great post, but no luck resolving this one for me.

    The only difference I get is that my SNMP service is NOT dependant on the HP services, therefore they don't restart when I restart SNMP service.

    Perhaps, they're still not talking to each other properly. Any one got any thoughts on what to do?

    Mick

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  3. The HP services are dependent on the SNMP service. These are:

    HP Foundation Agents
    HP NIC Agents
    HP Insight Server Agents
    HP Insight Storage Agents

    A couple of things you could try. You could manually create the dependencies in the registry by adding SNMP to the "DependOnService" key for each HP required service. This will at least ensure that SNMP is fully started before the HP services start.

    You might also re-install the PSP and force the updates to install over what is installed already. With SNMP already installed/started whatever associations are missing should be created.

    Peter

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  4. Thanks for sharing this information, this solved this issue for me too although SMTP wàs running!

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  5. Ensure you have the management agents installed.

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  6. In my case, when installing the proliant support pack on a windows 2008 R2 64bit Server failed with missing dependencies. Namely the Enhanced System Management Controller driver and Ilo Advanced driver.
    Since I could not find the 64bit R2 Version driver, I ended up installing the 2008 64bit Version. It worked when I started the install with the Windows 2008 SP1 compatibility. After that I was able to install the Proliant Support pack successfully, and the system homepage showed all items.

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  7. You the man. Saved me a few hours trying to figure this out on my own. Muchos gracias

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  8. Worked a charm thanks for sharing

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  9. To whoever posted:

    "In my case, when installing the proliant support pack on a windows 2008 R2 64bit Server failed with missing dependencies. Namely the Enhanced System Management Controller driver and Ilo Advanced driver.
    Since I could not find the 64bit R2 Version driver, I ended up installing the 2008 64bit Version. It worked when I started the install with the Windows 2008 SP1 compatibility. After that I was able to install the Proliant Support pack successfully, and the system homepage showed all items"

    Thank you, thank you, thank you!! Just wish I'd found this post 3 hours and about 20 (very very slow) HP downloads earlier ;)

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  10. Thank you for the post. Worked perfect.

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  11. Thank You VERY MUCH! Not much out there on this fix... saved me probably another hour of searching.. Big Beer for you!

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  12. Worked for me, thanks.

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  13. Thaaaank You!!!!!!!!!!!!!!!!!!!!!!

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  14. Many thanks. Saved additional hours of hair pulling.

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  15. "Another unfortunate scenario in which this issue can arise is when you have installed an unsupported OS on a given server platform. For instance, Server 2008 R2 on a DL380 G4. In this case many of the PSP components will not be installed and therefore will not work correctly."

    So, is there any way at all to get HP Insight to work on a DL380 G4 with 2008 R2?

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  16. Cheers dude worked a treat for me!

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  17. Great post, thanks for your help.

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  18. Worked perfect thanks!

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  19. Thank you very much!

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  20. Very clear and helpful, thanks!

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  21. Adding my thanks. I reckon I expected the installer to notify me of any missing dependencies (I did not have SNMP installed)...

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  22. If you're useing Linux as your preferred OS and you're expecting the same issue, try the following:

    1. /etc/init.d/hp-snmp-agents [re]start
    2. /etc/init.d/snmpd [re]start
    3. cpqacuxe -stop && sleep 5 && cpqacuxe --enable-remote

    Make sure you're /etc/snmp/snmpd.conf is correct.

    Best regards

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  23. Thanks for the info, very useful :)

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  24. Cheers big ears

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  25. FAB - Great. Save me loads of time tracking this down. Thanks Muchly.

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  26. worked great, thanks!

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  27. it worked for me, thanks.

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  28. Thanks that worked great!!

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  29. Thanks it worked for me as well

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  30. Steven @ June 28, 2012 3:52 AM

    Any chance you might explain or show an example of a 'correct' snmp.conf?

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  31. Just adding my thanks as well. It's best to use the smartstart cd to assist you in installing the windows OS, but my ML350 Gen8 didn't come with any CD/DVD's except documentation, which I did not read (oops).

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  32. I have solved the problem following your instruction. Thanks

    instructing you for Security systems

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  33. Thanks Sir this information, this solved this issue for me too although SMTP wàs running!

    Really great tip.

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  34. Hi,

    in my case i have already configured SNMP trap for NOC server. but HP system management home page doesnt show any details. its fully blank.

    as per above screenshot i have configured and check the same. no luck. please anyone help me out on this case

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  35. it worked for me, thanks.

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